PAYMENT INFORMATION

How to Make Your Reservation: After selecting your tour, simply click on SEND REQUEST button, and fill in the booking form, with as much details as possible. Please make your reservations as early as possible since many of our tours are completely filled 4 to 6 months before departure.

Deposit: Once you are confirmed the availability of tour, we will send you pro forma invoice for deposit and final payment. Payments can be done in two ways: credit card (VISA, AMEX,and Mastercard), or money transfer order to our bank account (preferred). The amount of deposit differs depending on the tour, but is usually 30% of the total amount.

Final Payment: Upon receiving the deposit or credit card authorization form, you will be sent a confirmation. Final payment is usually due 45 days prior to the departure date. If reservations are made less than 45 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time, Avansa Travel d.o.o. may cancel the reservation and invoke the cancellation fee.

Pricing: Price quoted is per person based on double occupancy. The Operator reserves the right to adjust prices due to fluctuations in foreign exchange rates, imposed fuel surcharges, taxes, charges and levies imposed by any third party including government and its agencies. Should these change the price of your tour by more than 10% you may cancel without penalty within 7 days after we notify you of the increase.

Cancellation, Changes and Refunds: If your cancellation in writing is received more than 45 days prior to departure, your deposit will be FULLY REFUNDED. For cancellations or changes thereafter, the following cancelation fees will apply:

In addition, no refunds are made for unused portions of a tour including but not limited to missed meals or sightseeing, motorcoach travel and the non-use of hotel rooms.

Refund claims: Any complaint about your tour should be made immediately to the tour director.
All refund claims must be submitted to Avansa Travel in writing within 15 days of the completion of the tour.

CANCELLATION and CHANGES MADE BY SERVICE PROVIDER
The itineraries are subject to change depending on group abilities and preferences, weather conditions, water levels, other acts of God, special events of interest and similar. For client's safety and comfort reasons service provider reserves the right to alternate programme without prior notice.
In a case of major changes or cancellations, service provider will advise the Client as soon as possible and provide the following options:

a) Client may accept a new departure date or destination
b) Client may accept a replacement package/excursion of equivalent or closely similar itinerary
c) Client may cancel his/her booking altogether and receive a full refund of the money paid.

The Client is obligated to inform service provider of his/her decision within 7 days of the offer. If the Client does not, service provider will book a replacement package/excursion

Client’s Insurance : All clients are insured for the event of personal injury that may occur during local transfers or while taking part in guided outdoor activities to the maximum amount of 10,000 euros. Insurance to higher amounts would significantly reflect the package/excursion price; therefore service provider reccommends the clients to purchase travel and other additional insurance from a reliable insurance company in the country of residence. If the clients wishes to purchase additional insurance (injury, damage, lost property, travel insurance and similar) service provider strongly recommends each client to read the terms and conditions carefully.

IMPORTANT:

Booking is considered to be finalized upon recipient of confirmation from Avansa Travel ltd.

You MUST provide us with passport details and ensure you have valid travel documents (passport obligatory and visa if required). All visa requirements are the sole responsibility of the traveler. Requirements may change and you must check the up-to-date position in good time before departure. It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We cannot accept liability if you are refused entry on to any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

If possible, please provide some of this information in your enquiry:

• number of persons in your party
• average age
• travel to and within Croatia (airport, ferry, own/rented car...)
• your preferred date(s)
• your preferred activities
• contact telephone number